1. Scope
This agreement governs every Order placed through Urety.co. It is incorporated by reference in the order confirmation. Where the order confirmation contains a specific commercial term that conflicts with this document, the order confirmation prevails for that Order.
2. Order acceptance
An Order is formed only when (a) you confirm a Quote in the platform, (b) we acknowledge the Order in writing or by automated confirmation, and (c) any required deposit or pre-payment has been received. Until acknowledgment we may decline an Order if the manufacturing partners cannot meet the requested specifications, lead time, or compliance requirements.
3. Specifications and tolerances
Specifications are taken from the CAD model, technical drawing, and notes you upload. Where a tolerance is not called out on the drawing, the following defaults apply:
| Process | Default tolerance |
|---|---|
| CNC machining (metal) | ISO 2768-mK |
| CNC machining (plastic) | ISO 2768-cK |
| Sheet metal cutting | ±0.1 mm on cut features, ±1° on bend angles |
| 3D printing (MJF, SLS) | ±0.3 mm or ±0.2%, whichever is greater |
| Injection molding | DIN 16742 series Mp |
Tighter tolerances may be requested in writing. We accept them subject to feasibility review and any associated cost or lead-time impact.
4. Engineering and DFM review
The platform performs automated topology and DFM analysis on every uploaded design. Risks are surfaced before the Quote is finalised. By confirming the Quote you accept the design as compatible with the proposed process unless we have flagged otherwise.
5. Materials and certifications
Materials are sourced to the grade and standard stated in the Quote. We provide a Material Test Report (MTR) on request and by default for aerospace, medical, and regulated industries. Certificates of Conformance (CoC) are included in every Order. We do not substitute a different grade without your explicit prior approval.
6. Tooling ownership
Where the Order includes tooling (injection molds, casting dies, custom fixtures), the tooling is owned by the Customer once the tooling fee has been paid in full. We retain the tooling at the manufacturing partner's facility for the duration of the production relationship and ship it to a destination of your choosing on reasonable notice. Maintenance and storage costs are addressed in the Order.
7. Inspection plan and FAI
Default inspection is sample-based dimensional plus 100% visual. You may opt in to a tighter plan, including First Article Inspection (FAI), AQL 1.5 or stricter sampling, full dimensional reports, and CMM inspection on critical features. Inspection scope is fixed at Order time.
8. Defects, rework, and returns
If parts are non-conforming, our remedy is, at our option, rework, replacement, or refund of the affected line items. Defects must be reported within the inspection period set out in the Terms of Use. Photographs, dimensions, and the order reference are required to evaluate the claim.
9. Regulatory compliance
For parts that fall under industry-specific regulation (aerospace AS9100, medical ISO 13485, food contact, REACH, RoHS, ITAR), the Customer is responsible for declaring the regulatory regime at Order time. We will only accept the Order if a manufacturing partner with the relevant qualification is available. Substantiating documents (certificates, test reports) are delivered with the Order.
10. Incoterms and risk
Default Incoterms are FCA (origin) for international Orders and DAP (destination) for domestic Orders within Türkiye. Risk of loss passes per the Incoterms. Customs and duty are the responsibility of the importer of record unless explicitly otherwise on the Order.
11. Warranty and liability cap
The warranty is the warranty stated in the Terms of Use. Aggregate liability for any single Order is capped at the value of that Order. Indirect, consequential, and punitive damages are excluded to the extent permitted by law.
12. Change orders
Design or specification changes after Order acknowledgment require a written change request. We confirm cost and lead-time impact within 2 business days. If the parts are already in production when the change is received, partial-batch reconciliation may apply.
13. Cancellation
You may cancel an Order before production starts at no charge other than any non-recoverable engineering or material cost incurred. After production starts, cancellation entitles us to compensation for work-in-progress, materials consumed, and partner cancellation fees, capped at the Order value.